open online 24/7

Customer Service

How can we help you?

Online Inventory

All of our products are inventoried and as accurate they can be. What you see on our website is what you will see in our shop and vice versa. Sometimes we can make mistakes so please have patience if that is the case. We will let you know as quickly as possible if an item is not available (within 24-48 hours).

 

Gift Cards

Gift cards are not transferable. Only the original recipient can use the gift card. Gift Cards are not redeemable for cash or refunds. A gift card cannot be used towards the purchase of a gift card. Gift cards must be used for physical products or services.

You can purchase an electronic version online or stop by the shop for a physical card. 


Ordering

1) Browse our online store and place an order 24/7. We can ship it out to you if you're not local within 48 hours, we can deliver it to your doorstep on Tuesdays and Fridays if you're in our delivery area, or we are avaialble for curbside pickup during shop hours. 
2) Visit us during shop hours at 293 Division Street, Kingston, Ontario to see all our products, chat with us and join our local community.
3) Give us a call at 613 344 0390. We would love to hear from you and help you make the best product choices for you!

 

Shipping
We use Canada Post shipping and charge $10 flat rate fee for orders under $99. Orders over $99 are FREE!* 

 

Exchanges & Returns
If for any reason you are not thrilled with your purchase at Go Green Baby, we are more than happy to offer a store exchange or store credit within 30 days of purchase. The following items are not returnable and are final sale: personal care products (body wash, soaps, creams, lotions, etc), diapers, cloth pads, underwear, bottles & sippy cups, pacifiers, diaper sprayers, car seats, booster seats, furniture, mattresses, worn items (incl baby carriers), special order items and sale items.

To be eligible for an exchange, you must have your receipt as proof of purchase and the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer for returns. This would only be the case for manufacturing defects or warranties.

Send us an email at info@go-greenbaby.ca or call us if you would like help with an exchange or store credit. We would be more than happy to help you!

Manufacturing Defects & Warranty Concerns
Most manufacturers prefer to deal directly with the customer for manufacturing defects or warranty issues. You will likely be required to show proof of purchase. Please send us the details and we will help put you in touch with the person and/or company. Email us at info@go-greenbaby.ca or call us at 613 344 0390.


Returning & Exchanging Shipped Items
For orders over $99, Go Green Baby will cover the costs of returns (for store credit) and exchanges provided you are within standard shipping zones and the items are not deemed heavy or large.* We will email you a shipping label to place on a box or envelope. All you have to do is drop off your item in a Canada Post box or at a Canada Post Service location. 

For orders under $99, Go Green Baby will cover half the shipping costs. If you are doing an exchange, we find it easiest for you to pay to have the item shipped to us and we will pay to ship your replacement item back to you. 

Once we receive the item, we can then issue you a store credit for your exchange which can be used anytime in the future OR we can resend you a replacement/other item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 

*Some exceptions may apply to some addresses for oversize and/or overweight items. You will be contacted ASAP if this is the case to ensure you are in agreement before your order or exchange is processed.